Managers used to be selected and promoted largely based on their ability to manage and evaluate the performance of employees who could carry out a particular set of tasks. But three disruptive, transformative trends are challenging traditional definitions of the manager role: Normalization of remote work, automation, and changing employee expectations.
These three trends have culminated in a new era of management where it’s less important to see what employees are doing and more important to understand how they feel. To be successful in this new environment, managers must lead with empathy. This will require organizations and their HR functions to develop their managers’ skills, awaken their mindsets to manage in new ways, and create the capacity across the organization to enable this shift.
The authors present a holistic strategy that invests in all three of those strategies.